CHCSS00084 · Skill set
Lead and Support Colleagues Skill Set
Leadership and workplace support skill set for existing care sector workers stepping into — or already in — team lead roles. Lead a team, and facilitate the debriefing and support processes that hold care teams together after difficult events.
- Duration4–6 weeks
- Units3 units
- DeliveryOnline
- Next intakeEnrol any time — online
- ForExisting workers
Overview
Work that genuinely matters.
The CHCSS00084 Lead and Support Colleagues Skill Set enhances your ability to lead teams, support colleagues and promote positive workplace collaboration. It focuses on communication, leadership and workplace support skills that create a productive environment and better outcomes for clients and staff.
Existing worker skill set
Who this is for.
- Your role
- Existing worker in the Community Services and Health industry, and a current or emerging leader in your workplace.
- Prior qualification
- You must already hold a Certificate III or higher qualification in Community Services and Health.
- Typical students
- Team leaders, senior support workers, coordinators, shift supervisors and experienced workers being prepared for a leadership step-up.
Outcomes
What you’ll be able to do.
- Lead a work team effectively toward shared client and organisational outcomes
- Facilitate structured workplace debriefing after critical incidents — essential in mental health, disability and aged care teams
- Support colleagues through the emotional demands of care work
- Reflect on your own practice and drive your own professional growth
Course units
3 units of competency.
3 core units plus 0 electives.
Core units 3
- CHCMGT003Lead the work team
- CHCMGT005Facilitate workplace debriefing and support processes
- CHCPRP003Reflect on and improve own professional practice
Units may be adjusted as the training package is updated.
Delivery & duration
Online, self-paced, with live classes.
Delivered 100% online, self-paced, with live online classes weekly or fortnightly (schedule shared at enrolment). Typical completion is 4 to 6 weeks. We also run dedicated group classes for employer teams on demand.
Fees & funding
From $45 under Career Boost.
Skill sets are subsidised for eligible Queensland workers under the Career Boost program. You pay the student contribution per unit; the Queensland Government covers the rest.
Up to 2 subsidised skill sets. Under Career Boost you can access one subsidised Cert IV, Diploma or Advanced Diploma and up to two subsidised skill sets. More than two? Additional skill sets are available at the fee-for-service rate. We check your entitlement for you at enrolment.
Career Boost eligibility
- Are 15 or older and no longer at school
- Live permanently in Queensland
- Are an Australian or New Zealand citizen, permanent resident, or hold an eligible visa
- Aren’t currently enrolled in another Queensland Government-funded qualification (even on hold or deferred)
- Haven’t completed a Certificate IV or higher in the last 10 years — school qualifications don’t count. Skill sets have their own two-skill-set entitlement
- A Health Care Card, Pensioner Concession Card or DVA card — yours, or you’re a named dependent
- You identify as Aboriginal or Torres Strait Islander
- You have a disability
- You’re from a non-English speaking background
- You’re an adult prisoner
Understanding your skill set entitlement
The Queensland Government’s Career Boost program funds higher-level qualifications and skill sets in priority industries. Under Career Boost you may access:
- One subsidised Certificate IV, Diploma or Advanced Diploma qualification, and
- Up to two subsidised skill sets in priority industries or sectors
You can enrol in more than two skill sets with Sage — additional skill sets are available at the fee-for-service rate. Not sure whether you’ve already used your entitlement? We check for you as part of enrolment (via the Apprentice Info Self Service system) and confirm your eligibility before you start.
Full refund if you withdraw within the 14-day cooling-off period. Funding subject to individual eligibility under Queensland Government Career Boost rules.
How to enrol
One document, one conversation.
- Check your role. All Sage skill sets are for existing workers — confirm you match “Who this is for” above.
- Send employer evidence. A short letter or email from your employer’s official address, dated within 7 days of enrolment, confirming your role and duties. Parents and unpaid carers of NDIS participants send a current NDIS letter instead.
- Talk to our team. A pre-enrolment call confirms your Career Boost rate and entitlement, and shares your live-class calendar.
Employer evidence — what we can accept
All Sage skill sets are delivered to existing workers. Under the Queensland SAS framework we must verify your existing worker status at enrolment and keep the evidence. We can accept one of:
- Employer letter on official letterhead, signed and dated within 7 days of enrolment, confirming your name, position, employment status (full-time / part-time / casual / contract), length of employment, and that your duties relate to the skill set.
- Employer email from an official employer address, dated within 7 days of enrolment, with the same information and a signature block identifying the signatory and their role.
- Employment contract, dated and signed, showing a role and job description that relates to the skill set. If it’s more than 12 months old we may also ask for a recent payslip.
We may also request: 1–2 recent payslips; for parents and unpaid carers of NDIS participants (CHCSS00124, CHCSS00128) a current NDIS letter (may be redacted) showing the caring relationship; and where the sector requires it, a copy of your Blue Card, National Police Certificate or NDIS Worker Screening Check.
Not sure your evidence will meet the requirements? Talk to our team before you gather documents.
Training a team? We run dedicated group classes for employers on demand — ask about group delivery.
Frequently asked
Straight answers.
Do I need to already be a team leader?
No. This skill set is for both current leaders and emerging leaders being prepared for a step-up. Your employer’s confirmation that you’re a current or emerging leader is what matters.
What’s the difference between this and CHCSS00082 Lead and Mentor?
Both share CHCMGT003 Lead the work team and CHCPRP003 reflective practice. This skill set adds workplace debriefing (CHCMGT005) — best if you’ll be leading team support after difficult events. CHCSS00082 instead adds formal mentoring (TAEDEL414) — best if you’ll be coaching individuals.
Can I do both this and CHCSS00082?
Yes. Under Career Boost you can access up to 2 subsidised skill sets; additional ones are fee-for-service. The two share two units, so credit transfer applies to those if you do both.
Can I get a government subsidy?
Yes, for many of our courses. Sage is a Queensland Government Skills Assure Supplier, delivering subsidised training under Career Start (Certificate III) and Career Boost (Certificate IV, Diploma, Advanced Diploma and skill sets). Eligible students pay a small co-contribution. Some courses, including First Aid, aren’t subsidised. Talk to our team to find out what you qualify for.
Can I study online?
Yes, we do offer online delivery of some of our courses. However, you may need to attend a workshop to acquire practical skills mandatory for vocational placement.
We assess your situation at the time of enrolment and suggest an appropriate study mode.
Do you guarantee employment?
We do not guarantee employment. However, historically, most of your graduates secure employment as soon as they complete their course.
There is overwhelming employment demand currently, and you are very likely to secure a position if you follow our guidelines.
Who will organise my vocational placement?
We will organise your vocational placement when you’re ready to do so. However, please note that you must meet all requirements and acquire practical skills before your vocational placement is confirmed.
Related courses
Where this can lead.
Enquire
Ten minutes with an adviser. A real one.
We’ll check your funding eligibility, talk through campuses and timetables, and give you the next intake date. No pressure, no jargon.
- 1You send the formTakes 30 seconds. Only the details we need to call you back.
- 2An adviser calls youWithin one business day — a real person from one of our centres.
- 3You get a clear answerYour exact fee, next intake, and the campus that suits you.
- RTO 5989
- 4.9★ Google
- Est. 1998
