CHCSS00140 · Skill set
Case Management Skill Set
Case management skill set for people with existing community services qualifications or industry experience who want advanced case management capability. Applies across community services, health, disability, aged care, mental health and family support.
- Duration6 weeks
- Units3 units
- DeliveryOnline
- Next intakeEnrol any time — online
- ForExisting workers
Overview
Work that genuinely matters.
This skill set is for workers with existing experience or qualifications in community services or health sector roles seeking to broaden their skills. It is designed to equip you with the knowledge and skills necessary to effectively manage cases within a variety of contexts, including healthcare, social work, and legal settings. You will learn the fundamentals of case management, including assessment, planning, implementation, and evaluation of client needs, and will develop an understanding of ethical and legal considerations related to case management. By the end of the course, you will have a strong foundation in case management and be equipped to manage cases effectively within your chosen field.
Existing worker skill set
Who this is for.
- Your role
- Existing worker in community services, health, disability, aged care, mental health or family support.
- Prior qualification
- Existing community services qualifications or relevant industry experience — we assess your suitability at pre-enrolment.
- Typical students
- Community services workers, case workers, support coordinators, NDIS coordinators, mental health support workers, family support workers and aged care coordinators building formal case management capability.
Outcomes
What you’ll be able to do.
- Conduct advanced client assessments using a strengths-based, person-centred approach
- Coordinate services and supports for clients with complex, multiple needs
- Develop, implement, monitor and review individualised case management plans
- Advocate for clients and facilitate access to appropriate services
- Complete accurate documentation and manage planned case closure or transition
Course units
3 units of competency.
3 core units plus 0 electives.
Core units 3
- CHCCSM012Coordinate complex case requirements
- CHCCSM016Undertake advanced assessments
- CHCCSM017Facilitate and review case management
Units may be adjusted as the training package is updated.
Delivery & duration
Online, self-paced, with live classes.
Delivered 100% online, self-paced, with live online classes weekly or fortnightly (schedule shared at enrolment). Typical completion is 6 weeks. We also run dedicated group classes for employer teams on demand.
Fees & funding
From $69 under Career Boost.
Skill sets are subsidised for eligible Queensland workers under the Career Boost program. You pay the student contribution per unit; the Queensland Government covers the rest.
Up to 2 subsidised skill sets. Under Career Boost you can access one subsidised Cert IV, Diploma or Advanced Diploma and up to two subsidised skill sets. More than two? Additional skill sets are available at the fee-for-service rate. We check your entitlement for you at enrolment.
Career Boost eligibility
- Are 15 or older and no longer at school
- Live permanently in Queensland
- Are an Australian or New Zealand citizen, permanent resident, or hold an eligible visa
- Aren’t currently enrolled in another Queensland Government-funded qualification (even on hold or deferred)
- Haven’t completed a Certificate IV or higher in the last 10 years — school qualifications don’t count. Skill sets have their own two-skill-set entitlement
- A Health Care Card, Pensioner Concession Card or DVA card — yours, or you’re a named dependent
- You identify as Aboriginal or Torres Strait Islander
- You have a disability
- You’re from a non-English speaking background
- You’re an adult prisoner
Understanding your skill set entitlement
The Queensland Government’s Career Boost program funds higher-level qualifications and skill sets in priority industries. Under Career Boost you may access:
- One subsidised Certificate IV, Diploma or Advanced Diploma qualification, and
- Up to two subsidised skill sets in priority industries or sectors
You can enrol in more than two skill sets with Sage — additional skill sets are available at the fee-for-service rate. Not sure whether you’ve already used your entitlement? We check for you as part of enrolment (via the Apprentice Info Self Service system) and confirm your eligibility before you start.
Full refund if you withdraw within the 14-day cooling-off period. Funding subject to individual eligibility under Queensland Government Career Boost rules.
How to enrol
One document, one conversation.
- Check your role. All Sage skill sets are for existing workers — confirm you match “Who this is for” above.
- Send employer evidence. A short letter or email from your employer’s official address, dated within 7 days of enrolment, confirming your role and duties. Parents and unpaid carers of NDIS participants send a current NDIS letter instead.
- Talk to our team. A pre-enrolment call confirms your Career Boost rate and entitlement, and shares your live-class calendar.
Employer evidence — what we can accept
All Sage skill sets are delivered to existing workers. Under the Queensland SAS framework we must verify your existing worker status at enrolment and keep the evidence. We can accept one of:
- Employer letter on official letterhead, signed and dated within 7 days of enrolment, confirming your name, position, employment status (full-time / part-time / casual / contract), length of employment, and that your duties relate to the skill set.
- Employer email from an official employer address, dated within 7 days of enrolment, with the same information and a signature block identifying the signatory and their role.
- Employment contract, dated and signed, showing a role and job description that relates to the skill set. If it’s more than 12 months old we may also ask for a recent payslip.
We may also request: 1–2 recent payslips; for parents and unpaid carers of NDIS participants (CHCSS00124, CHCSS00128) a current NDIS letter (may be redacted) showing the caring relationship; and where the sector requires it, a copy of your Blue Card, National Police Certificate or NDIS Worker Screening Check.
Not sure your evidence will meet the requirements? Talk to our team before you gather documents.
Training a team? We run dedicated group classes for employers on demand — ask about group delivery.
Before you enrol
What you need to know.
Entry Requirements
This skill set is suitable for individuals who hold a qualification at Certificate III level or higher in community services or health or related field.
Why Study Case Management Skillset
- Enhance your existing employment position
- Further your career in the healthcare industry with higher education such as a Diploma of Community Services or Bachelor course
- Secure better pay
- Be more confident in your job role
Frequently asked
Frequently Asked Questions
Can I get a government subsidy?
Yes. If you meet the eligibility criteria for Higher Level Skills, you will be eligible to receive a government subsidy for this course with Sage Education Australia.
Do I need to complete vocational placement?
No. Vocational placement is not required. However, you must be employed in the healthcare industry in an appropriate role.
When can I start?
The course is delivered 100% online and is self-paced. You can start anytime. We run trainer-guided webinars to discuss course content; additional support is available on demand.
How long does it take to complete this course?
The course duration depends on the speed at which you complete your assessments. Typically, you can complete this course in 6-8 weeks.
Do I need a Diploma of Community Services to enrol?
No. This skill set is for people with existing community services qualifications or relevant industry experience. We assess suitability at pre-enrolment — talk to us about your background.
Is this a substitute for a full Diploma?
No. It’s a targeted 3-unit skill set focused on case management. A Diploma of Community Services is a broader 20-unit qualification.
What sectors does this apply to?
Community services, health, disability, aged care, mental health and family support — anywhere case management is practised.
Can I get a government subsidy?
Yes, for many of our courses. Sage is a Queensland Government Skills Assure Supplier, delivering subsidised training under Career Start (Certificate III) and Career Boost (Certificate IV, Diploma, Advanced Diploma and skill sets). Eligible students pay a small co-contribution. Some courses, including First Aid, aren’t subsidised. Talk to our team to find out what you qualify for.
Can I study online?
Yes, we do offer online delivery of some of our courses. However, you may need to attend a workshop to acquire practical skills mandatory for vocational placement.
We assess your situation at the time of enrolment and suggest an appropriate study mode.
Do you guarantee employment?
We do not guarantee employment. However, historically, most of your graduates secure employment as soon as they complete their course.
There is overwhelming employment demand currently, and you are very likely to secure a position if you follow our guidelines.
Who will organise my vocational placement?
We will organise your vocational placement when you’re ready to do so. However, please note that you must meet all requirements and acquire practical skills before your vocational placement is confirmed.
Related courses
Where this can lead.
Enquire
Ten minutes with an adviser. A real one.
We’ll check your funding eligibility, talk through campuses and timetables, and give you the next intake date. No pressure, no jargon.
- 1You send the formTakes 30 seconds. Only the details we need to call you back.
- 2An adviser calls youWithin 2 business hours — a real person from one of our centres.
- 3You get a clear answerYour exact fee, next intake, and the campus that suits you.
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